Cryptocurrency exchange Bitfinex said it suffered a “minor” information security incident after one of its customer support agents was hacked earlier in the week (October 30 to November 5).
This led to a series of phishing attacks against Bitfinex users, but caused little damage, the company explained in a Nov. 4 statement.
“An individual or group accessed a small portion of our customer support forums, which contained partial, incomplete and outdated information, through phishing of a customer support agent.”
Fortunately, the customer support agent did not have “superior permissions” and therefore had limited access to support tools and help desk tickets, the company added.
Bitfinex emphasized that its systems were not compromised and no customer funds were lost.
“No server, wallet or database infrastructure was accessed.” Bitfinex added:
“At no time were clients’ assets on the platform at risk, nor could password information be accessed. Most of the affected customer accounts were empty or inactive.
While Bitfinex said the issue is now “resolved,” they are still reviewing the incident, the compromised information, and communicating with affected customers.
As you sip your morning coffee ☕, take comfort in knowing that Bitfinex puts your security first.
We guarantee the security of your information and funds, giving you peace of mind to start your day right.
—Bitfinex (@bitfinex) August 2, 2023
The company notified authorities of the issue and will work with investigative authorities to locate the perpetrator of the phishing attack.
“We have a strong track record of securing successful convictions against individuals who have attempted to attack our operations in the past,” Bitfinex reiterated.
The incident occurred despite Bitfinex regularly reviewing its security procedures and requiring all employees to undergo cybersecurity training.
Don’t be fooled by phishing scams!
Read more in our official knowledge base article.
—Bitfinex (@bitfinex) April 2, 2022
Related: Crypto Phishing Scams: How Users Can Stay Protected
Bitfinex was founded in Hong Kong in 2012. Jean-Louis van der Velde has served as CEO of the company since 2013.
Bitfinex is ranked 17th in CoinGecko’s “Trust Score” index among all cryptocurrency exchanges. It received more than 800,000 views on its platform in the last month.
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