Price: $28.99
(as of Nov 04, 2023 07:49:12 UTC – Details)
“An easy-to-read introduction to service design, with great examples from one of the world’s leading service design agencies. A ‘must read’ for anyone who wants to become familiar with service design in theory, methods, and practice!” —Prof. Birgit Mager, President, Service Design Network gGmbH
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Publisher : Rosenfeld Media; 1st edition (March 13, 2013)
Language : English
Paperback : 216 pages
ISBN-10 : 1933820330
ISBN-13 : 978-1933820330
Item Weight : 12.8 ounces
Dimensions : 5.75 x 0.5 x 8.75 inches
